Course Details
Deliver faster, smarter, and more personalized customer support using AI tools like ChatGPT, Gemini, and Copilot. This hands-on course teaches you to create intelligent responses, build AI-ready knowledge bases, integrate with CRMs, and automate key support workflows — from sentiment detection to follow-ups. Perfect for support teams, leads, and automation-focused professionals.
- How AI is reshaping support teams and communication channels
- Identifying pain points in typical customer support systems
- Smart response generation with ChatGPT, Gemini & Copilot
- Use Cases: Onboarding flows, FAQ handling, policy clarifications
- Practice: Draft personalized customer responses using AI
- Using AI to summarize long chat threads, calls, and support tickets
- Integrating AI with CRM tools (Zendesk, Intercom, HubSpot)
- Creating dynamic follow-ups, service updates, and resolution summaries
- Practice: Build an automated service summary + AI-generated follow-up
- Collecting, summarizing, and categorizing customer feedback using AI
- Designing proactive workflows: chatbots, alerts, and handoff systems
- AI-based ticket escalation and prioritization strategies
- Final Practice: Map out your own AI-powered customer service journey
- Use AI to streamline and personalize customer communication across support channels.
- Automate tasks like ticket responses, FAQs, onboarding emails, and escalation processes.
- Enhance productivity using tools like ChatGPT, Google Gemini, and Microsoft Copilot.
- Build responsive, scalable support systems and service flows with guided templates.
Who should attend ?
- Customer service reps and team leaders seeking faster, more consistent support flows
- Business owners wanting to improve service delivery without increasing overhead
- CRM and support system admins looking to integrate AI tools into help desks
- Communication professionals managing client relationships and customer feedback
- Anyone responsible for service performance, customer retention, or brand reputation
Post training resource
- 40+ Pre-written Customer Response Prompts
- AI Chat Summary Template Pack
- Feedback Analysis & Report Builder
- Tone of Voice Library: Professional, Friendly, Assertive, Empathetic
- AI Email & Support Prompt Sheet
- CRM Automation Planning Guide (PDF)
- AI Bot Workflow Canvas
- Class recordings
- Training slide decks
- Certificate of Completion and LinkedIn Badge (Digital)
Participant Requirement
- Participants must join the training using a laptop, desktop, or tablet device to ensure full functionality and engagement during the sessions.
- Joining via mobile phones is discouraged, due to the hands-on practical nature of the sessions.
- Participants must have Microsoft Edge or Google Chrome installed for an optimal training experience.
- Participants must have Zoom installed and updated to the latest version to attend live sessions.
- Core Tools: ChatGPT (Plus recommended), Google Gemini, Microsoft Copilot
- CRM Systems (any): Zendesk, HubSpot, Intercom, or similar
- Note: Paid or trial accounts preferred to ensure access to advanced AI features
Devices
Browser and Platforms
Accounts
The following areas of training are covered in all our sessions:
Real-World Case Studies
In-depth global examples showcasing successful implementations across diverse industries.
Hands-On Practical Exercises
Engaging, purpose-built activities designed to help you rapidly build confidence and skills.
Tailored Consultancy Sessions
Live, personalized guidance focused on addressing your brand’s or client’s unique challenges.
