Refund Policy

UpskAill Live Training Bookings

Last updated: 3^rd July, 2026

1. Scope
This policy applies to bookings for UpskAill's live, instructor-led training cohorts purchased through our website. It does not apply to corporate or custom training engagements, which are governed by separate written agreements.

2. 48-Hour Refund Window
You may request a full refund within 48 hours of completing your booking, provided the cohort has not yet started. Refund requests must be sent to support@upskaill.com within this window. Approved refunds are processed to your original payment method through our payment partner.

3. After the 48-Hour Window
After 48 hours, or once the cohort has started (whichever is earlier), we are unable to offer cash refunds. Instead, your payment converts into a transferable training credit equal to the amount paid. This credit can be applied to a future cohort or transferred to another person, and remains valid for 12 months from the date of purchase.

4. Missed Sessions
If you are unable to attend a scheduled session, you may attend the equivalent session in a future cohort, and session recordings are made available to enrolled participants. Missed sessions do not qualify for a refund.

5. Cohort Changes by UpskAill
A minimum of 4 participants is required for a cohort to run. If a cohort does not meet the minimum or must be rescheduled, you may move your seat to an upcoming cohort of your choice at no additional cost. Where we are unable to offer a suitable alternative date, a refund may be issued at our discretion.

6. Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us first at support@upskaill.com so we can resolve it directly. Initiating a chargeback or payment dispute without first contacting us, particularly where this policy has been agreed to at the time of purchase, may be contested with evidence of your agreement to these terms. Fraudulent or bad-faith chargebacks will be disputed.

7. Currency and Processing
Payments are processed in the currency shown at checkout via our payment partner. Where a refund is approved, the amount returned may differ slightly from the original charge due to currency-exchange fluctuations and payment-processing fees, which are outside our control. Refunds are issued for the amount received by UpskAill, net of non-recoverable processing fees.

8. How to Request
All refund, credit, or transfer requests should be sent to support@upskaill.com with your booking details. We aim to respond within [X business days].

9. Agreement
By completing a booking, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.