Course Details
Learn how to manage your inbox efficiently with AI tools that help draft, prioritize, and automate email workflows. This course teaches practical methods to reduce clutter, improve response quality, and maintain an organized inbox. By applying structured AI-supported techniques, you’ll reclaim valuable hours and improve the speed and tone of your communication.
Part 1: Introduction (~15 mins)
- The enduring role of email in business communications
- Common challenges: overload, ineffective drafting, time inefficiencies
- Positioning AI as a co-pilot in email management
- Preview of key AI tools
Part 2: Live Demo | AI in Action (~30 mins)
- Achieving Inbox Zero with AI support
- Composing professional emails in seconds
- Enhancing replies: from polite to persuasive
- Summarizing attachments and auto-drafting responses
Part 3: Guided Practice (~30 mins)
- Hands-on exercises with participants’ own emails or trainer scenarios
- Rewriting unclear requests for clarity
- Drafting persuasive client communications
- Peer and trainer feedback session
Part 4: Advanced Techniques (~25 mins)
- Prompt libraries and reusable templates
- Integrations with Outlook and Gmail
- Rules, filters, and workflow automations
- Ensuring POPIA/GDPR-compliant usage
Part 5: Wrap Up (~20 mins)
- Recap: Inbox Zero → Drafting → Replies → Automation
- Developing a personal AI Email Workflow plan
- Resource pack and open Q&A
- Cut inbox time by hours each week: Automate sorting, replies, and drafting to focus on meaningful work.
- Draft professional, persuasive, or empathetic emails in seconds: Use AI to tailor tone for every situation.
- Stay organized with Inbox Zero strategies: Build automations that keep your inbox under control.
Who should attend ?
- Professionals and managers looking to reduce email overwhelm and maintain daily clarity.
- Entrepreneurs and freelancers handling high message volumes and client communication.
- Teams and executives seeking structured workflows for email productivity and follow-ups.
Post training resource
- 20+ AI email prompts cheat sheet
- Inbox Zero workflow template
- Workshop Recording (perpetual access)
- Training Slide decks (PDF)
- Certification of Completion
- LinkedIn Badge
Participant Requirement
- Must join from laptop, desktop or tablet.
- Zoom app and Chrome / Safari / Edge should be installed.
- We’ll demo with tools like ChatGPT, Gemini, Copilot and more. Free/trial accounts work fine (with some limits); Pro versions add extras but aren’t required.
- Built around frameworks you can apply immediately.
- Live exercises so you leave with usable skills.
- Practical applications using tools such as ChatGPT, Gemini, Copilot, and more.
- Prompts, templates, and recordings to keep applying what you learn.
Workflow First
Hands-On Practice
AI in Practice
Resources That Last
At UpskAill, we want to make sure your learning never gets disrupted. Each course is assigned a Lead Trainer, who normally delivers all the sessions, and a Backup Trainer, who is equally qualified and fully prepared to step in if the Lead Trainer is unavailable due to an emergency (such as a personal matter, power outage, or connectivity issue). In the rare case that both trainers are unavailable on the same day, the session will be rescheduled to a new date. This system ensures that your training continues smoothly and you always receive the full value of your course.

